Upper Darby Performing Arts Center

A Department of the Upper Darby School District and Township of Upper Darby

OUR COMMITMENT TO PRIVACY
At The Upper Darby Performing Arts Center we respect and are committed to protecting your privacy.

APPLICABILITY OF PRIVACY POLICY
This Privacy Policy applies solely to information we collect through the www.udpac.org website and through the ArtsPeople ticketing software.

THE INFORMATION WE COLLECT AND HOW WE USE IT
We may collect personally identifiable information when you visit our site. You will be given the opportunity to opt out of any marketing that we may do to either your email or home address and we will not sell or share your personally identifiable information to anyone without your permission.

The types of information we collect when you access the website may include, without limitation, the following:
Your Name
Your Address
Your Email Address
Your Phone/Fax Number
Your computer’s IP Address
Contents of queries, orders and instructions
Your credit card and billing information, if you purchase products or services

Some of the information we collect via the Web Site is gathered and maintained through the use of “cookies” and other methods. A “cookie” is a small file that is saved on your computer and that contains information about you, such as your user name and password. As a result, we are able to (a) recognize you when you access the Web Site so that you do not have to re-enter your personal or other information each time you visit the Web Site, (b) customize and personalize the content we make available to you, (c) maintain the “state” of your current visit (e.g., to maintain a list of your most recent searches or the items in your “shopping basket”, and (d) alert you to new features. In addition we may collect certain non-personal data in connection with the Web Site. For example, we may collect information on the browser that you use to access the Web Site, the operating system that you are running, what items you clicked on the applicable web page, how long you viewed a certain page, and information about the web site you accessed immediately before you accessed the website. We may aggregate your non-personal data with the non-personal data of our other users or other non-personal data collected offline. We also collect and analyze general traffic patterns within our website to help maintain the flow and content of the website, and we may use some or all of this anonymous aggregated information to support our commercial activities or for any other reason.

We may from time to time send information and/or offers to the email address you provide to us. If you prefer not to receive such email, please follow the procedures set forth at the end of each such email explaining how to have your email address removed from the applicable email list.

Alternatively, you may contact us at udpac@mac.com to “opt-out” of receiving such email. We do not collect any personally identifiable information except as set forth in this Privacy Policy or as otherwise permitted by you. Except as specified in this Privacy Policy or as otherwise authorized by you, we will not disclose your personally identifiable information to any third party unless required to do so by law.

SECURITY POLICY
Your payment and personal information is always safe. Our online system security is state of the art and completely secure. We use “High Security”, 128-bit encryption for website transactions. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND / EXCHANGE POLICY
Tickets cannot be exchanged or refunded after a performance has taken place. Members only may exchange tickets up to 24 hours prior to a performance. Exchanges must be handled by calling the Box Office Manager at 610-622-1189.

SHIPPING / DELIVERY POLICY AND SHIPPING COSTS
Tickets to be mailed will be mailed the next business day by first class mail. There are no shipping charges. A $2 transaction fee is charged to each order.

NOTICE TO PARENTS OR GUARDIANS
We do not knowingly solicit or collect information from any individuals under the age of 13. We encourage you to talk to your children about safe and responsible use of the computer and internet. We recommend that you safeguard your child from inappropriately or inadvertently disseminating personal information. Our Privacy Policy and Terms of Service apply to all children who access our site.

OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access to your personally identifiable information, maintain data accuracy, and ensure the correct use of such information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no safeguards or security procedures are 100% effective. We urge you to take all reasonable precautions to protect your personal data, which should include never sharing your username and password with anyone. The Upper Darby Performing Arts Center limits employee access to personally identifiable information from this web site to only those employees who need access to perform a specific job.

CHANGES TO OUR PRIVACY POLICY
We reserve the right to revise this Privacy Policy from time to time at our discretion. If we modify this Privacy Policy, we will post the revised Privacy Policy, which will take effect immediately upon posting, and we may attempt to notify you of such change through your email addresses registered with us. It is your responsibility to periodically review this Privacy Policy.

HOW TO CONTACT US
Should you have questions or concerns about this privacy policy or any other matter pertaining to our privacy practices, please call us at (610) 394-1570 or send an email to udpac@mac.com. You may also send us a letter addressed to: Upper Darby Performing Arts Center, 601 North Lansdowne Avenue, Drexel Hill, PA 19026.