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THE INFORMATION WE COLLECT AND HOW WE USE IT
We may collect personally identifiable information when you visit our site. You will be given the opportunity to opt out of any marketing that we may do to either your email or home address. Occasionally we will share our mailing list with other local theaters but you can opt out of being included in these mailings.
The types of information we collect when you access the website may include, without limitation, the following:
Your Email Address
Your Phone/Fax Number
Your computer’s IP Address
Contents of queries, orders and instructions
Your credit card and billing information, if you purchase products or services
Some of the information we collect via the Web Site is gathered and maintained through the use of “cookies” and other methods. A “cookie” is a small file that is saved on your computer and that contains information about you, such as your user name and password. As a result, we are able to (a) recognize you when you access the Web Site so that you do not have to re-enter your personal or other information each time you visit the Web Site, (b) customize and personalize the content we make available to you, (c) maintain the “state” of your current visit (e.g., to maintain a list of your most recent searches or the items in your “shopping basket”, and (d) alert you to new features. In addition we may collect certain non-personal data in connection with the Web Site. For example, we may collect information on the browser that you use to access the Web Site, the operating system that you are running, what items you clicked on the applicable web page, how long you viewed a certain page, and information about the web site you accessed immediately before you accessed the website. We may aggregate your non-personal data with the non-personal data of our other users or other non-personal data collected offline. We also collect and analyze general traffic patterns within our website to help maintain the flow and content of the website, and we may use some or all of this anonymous aggregated information to support our commercial activities or for any other reason.
We may from time to time send information and/or offers to the email address you provide to us. If you prefer not to receive such email, please follow the procedures set forth at the end of each such email explaining how to have your email address removed from the applicable email list.
Your payment and personal information is always safe. Our online system security is state of the art and completely secure. We use “High Security”, 128-bit encryption for website transactions. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
REFUND / EXCHANGE POLICY
Tickets cannot be exchanged or refunded after a performance has taken place. Members only may exchange tickets up to 24 hours prior to a performance. Exchanges must be handled by calling the Box Office Manager at 610-622-1189.
SHIPPING / DELIVERY POLICY AND SHIPPING COSTS
Tickets to be mailed will be mailed the next business day by first class mail. There are no shipping charges. A $2 transaction fee is charged to each order.
NOTICE TO PARENTS OR GUARDIANS
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access to your personally identifiable information, maintain data accuracy, and ensure the correct use of such information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no safeguards or security procedures are 100% effective. We urge you to take all reasonable precautions to protect your personal data, which should include never sharing your username and password with anyone. The Upper Darby Performing Arts Center limits employee access to personally identifiable information from this web site to only those employees who need access to perform a specific job.
HOW TO CONTACT US